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(Author : Premium Beauty News with AFP)
Convenience store 7-Eleven is hoping to become the next big beauty destination, thanks to the launch of its debut cosmetics line. The chain store has unveiled a brand-new 40-piece makeup collection titled ‘Simply Me Beauty,’ designed with millennial consumers in mind.

7-Eleven launches beauty brand with impulse buys in mind

Described by the retailer as an “affordable, fashion-forward line of makeup,” the Simply Me Beauty brand covers cosmetics and accessories for the face, eyes and lips, with all items priced between US $3 and US $5. From eyeshadow palettes and highlighters to BB foundation creams and eyebrow wax, the collection is positioning itself as a catch-all beauty range for women on the go, banking on the convenience factor of shoppers being able to pick up a bronzer alongside their morning coffee. As well as the traditional mascara, lip gloss and powder compact beauty offerings, the line will also feature tools such as false eyelashes, makeup remover, nail buffers, brushes and blender sponges.

“Much of the time, makeup items like lip and eye colours are spur-of-the-moment, impulse buys,” said Joy Pico, 7-Eleven category manager, in a statement. “If the price is right, that makes it easier to justify. For a millennial working woman wanting to refresh her makeup while grabbing lunch at 7-Eleven stores, Simply Me Beauty is a welcomed offering and is priced just right for her.”

The beauty launch, which is set for the Holiday season, will see the line made available at special ‘Gorgeous on the Go’ displays established exclusively at 7-Eleven stores. The brand operates, franchises or licenses 10,900 stores across North America. 7-Eleven also has a presence in Australia, Asia and Scandinavia.

The beauty products industry is currently worth US$46 billion, and forecast to increase by 12% by 2020. Drug stores and supermarkets have 30 percent of the market, so it makes sense that 7-Eleven wants its slice of the pie, and it isn’t the only mass retailer cashing in on the potential opportunity — earlier this year the pharmacy giant Walgreens targeted younger makeup fans with the launch of a new 160-piece cosmetics collection called CYO.
In fact, a slew of new makeup lines have appeared on the scene in 2017, with everyone from online fashion retailer Asos and manicure brand Nails Inc, to Rihanna and Kim Kardashian launching own-brand beauty collections.

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(Author : Retail in Asia)
People buying Uniqlo clothing and other merchandise online can now pick up their purchases up at more than 7,000 7-Eleven convenience stores across the country, the Korean unit of the global SPA brand said.

Uniqlo Korea offers pick-up service at 7-Eleven

Customers can also return clothing through the stores. Uniqlo Korea recently launched the “Smart Pick Service,” allowing its shoppers to pick up and return online purchases at stores of one of the nation’s largest convenience store franchises, attracting keen attention from fashion industry analysts.

The latest delivery service is part of the firm’s online to offline (O2O) strategy to bring greater convenience for online shoppers and remove barriers between online and offline markets. The Smart Pick Service allows shoppers to pick up their online purchases at the time and location of their choice. Once a purchase is made with Uniqlo’s online store, customers can choose to collect the order at one of the 7-Eleven stores. If they want to return clothing and other merchandise, they can also drop them off at any store with a purchase receipt, she said.

“For Uniqlo, innovation has been at the heart of its corporate culture when introducing not only products, but also sales and customer service infrastructure,” the spokeswoman said. “Our business strategy has and will continue to reflect this value. We expect the Smart Pick Service and other omni-channel services will bolster our online sales.”

Since opening its first store in Korea in 2005, Uniqlo has changed the way people perceive clothing by offering high-quality products at reasonable prices, she said, stressing it has continued to bring innovative changes to how it conducts business.

“We have been strengthening our digital sales and customer service platforms, and overhauling our business structure amid the Fourth Industrial Revolution. In this sense, our competitors are no longer H&M, Zara and other SPA brands. They are Google, Amazon and other online giants,” the spokeswoman said.

When most fashion brands were offering their products via multiple, scattered online channels, Uniqlo created an integrated sales platform by launching its online store and mobile app in 2009 and 2013, respectively, the company said. In addition, its online store has been offering petite or plus size merchandise, since July 2016, for those having difficulties in finding their sizes at offline stores. It also provides next-day delivery for orders placed before noon the previous day.

Since 2012, Uniqlo has been delivering useful shopping and styling tips to nearly 3 million registered users of its Kakao Talk Plus, one of the most successful digital communication cases in Korea, the company said. The figure is the highest among the companies using the online messenger service as a communication tool.

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(Auteur: Matt Vitone)

Les repas Italian, Asian, and Mexican meals are being tested at the convenience store chain.

7-Eleven Introduces Local, Restaurant-Style Meals

As more Americans continued to seek fresher, healthier food options, 7-Eleven is beefing up their selection of fresh food beyond hot dogs and pizza with a new line of locally made meals which the company says are more akin to the sort of meal one might get a restaurant.

Launching at select stores in four cities across the U.S., the heat-and-eat meals include Italian, homestyle, Asian, and Mexican recipes such as creamy chicken alfredo, macaroni and cheese, and beef enchiladas with rice. 7-Eleven claims all meals are made in local kitchens with premium-quality ingredients and delivered daily to stores.

According to an NPD Study, almost two-thirds of consumers surveyed said they buy premade meals at least once a week, and the same number also say they plan dinner within an hour of eating. 7‑Eleven says its new fresh options offer a convenient and affordable solution to that problem.

“With these chef-inspired entrees, 7‑Eleven can provide busy individuals and families with a delicious, premium-quality, whole-meal solution in one stop,” said Kelly Buckley, 7‑Eleven’s VP of fresh food innovation. “We want to take the hassle out of mealtime with a variety of options and without giving up quality.”

The meals are currently available at all Dallas/Fort Worth stores, as well as select stores in Los Angeles, New York City and Washington D.C., and will retail for between $3.99 to $4.99. For a limited time, coupons for a free locally made meal will be available on the 7‑Eleven website and through digital advertising on sites like Facebook and YouTube.

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(Author : Retail in Asia)
International direct-to-consumer and eCommerce apparel brand Grana has joined 7-Eleven as their exclusive partner in Hong Kong to roll out convenient free returns for customers, in a move to enhance the online shopping experience for customers with anytime, anywhere drop offs to suit their fast-paced lifestyles.

Grana introduces free returns at 7-Eleven outlets in Hong Kong

The new offering makes returns simple and easy, with Return Sheets and Prepaid Labels included in all hand packed Grana boxes at 330+ select 7-Eleven stores. Removing the need to get in touch with its Cheetahs (customer service team), and no more costs involved for returns. Customers are welcome to contact the team through its Live Chat channel on the website or directly on the Cheetah line.

“Hong Kong is our first market to introduce anytime, anywhere returns with 7-Eleven. As a young tech startup operating in the eCommerce space, elevating the post-purchase experience is important to keep our millennial customers satisfied. Consumers want their experience with retailers to be authentic, convenient, and simple.

One bad experience, especially with returns can negatively impact brand love and have a ripple effect online and offline. We’ve been working behind the scenes to implement new ways to improve our return processes,” said Luke Grana, CEO & Founder at Grana.

Simple Free Returns Process
1. Fill out returns sheet from inside your Grana box
2. Stick on your pre-paid label on the return package
3. Drop your package at a Fitting Room or any authorized 7-Eleven
4. Our Cheetahs’ will send a confirmation email and update on the return item

Customers can still choose to drop off returns, within 30 days of receiving the modern essential(s) to Grana’s centralised warehouse in Wong Chuk Hang. The total refund process will take approximately 14 days. Hong Kong customers can visit Grana’s flagship showroom to feel it’s finest fabrics directly sourced from around the world, try items offline, find the right fit and place orders online. Orders can be picked up on the same day or delivered within 1-2 business days.

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(Author : Retail in Asia)
In conjunction with Lotte Card and Lotte Data Communication, 7-Eleven has launched its first smart convenience store equipped with a BioPay system at Lotte World Tower.

7-Eleven tests hand-scanning Biopay in Korea

BioPay is a payment method that allows consumers to make transactions by identifying themselves with a part of their body linked to a preassigned credit card. It is the first such store to be opened by 7-Eleven in the world, the company said. The HandPay system, in which individuals are recognized by their veins, was chosen over other types of BioPay — such as iris or fingerprint recognition — to maximize convenience, added the company.

Customers place their purchases on a conveyor belt at an unmanned counter, where the items are then scanned 360 degrees to locate their barcodes. The prices are then tallied and appear on a screen. The system will be further improved through an artificial intelligence system that can identify products without barcodes.

The store also has other high-tech features, including a refrigerator that automatically opens and shuts, electronic price tags, a smart CCTV system, and a Smart Safe Cigarette Vending Machine.

Jung Seung-in, president of Korea Seven, said, “7-Eleven Signature, as a premium smart convenience store with a cutting-edge IT system suitable for the fourth industrial revolution, will be remembered as an innovative icon in Korea’s distribution industry.”

Korea Seven is a joint venture by Lotte and 7-Eleven. The 7-Eleven Signature store will be open exclusively to employees of Lotte for the next one or two months as a pilot program before it opens to the public. The company also said that it would make efforts to extend the HandPay system to payment methods other than Lotte Card by the end of August.

While the company refused to reveal specific mid- and long-term plans, the technology used in the 7-Eleven Signature store is likely to be expanded to other subsidiaries of Lotte in the future.

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(Author : Caroline Baldwin)
7-Eleven has successfully completed the first fully autonomous drone delivery service to a customer’s home.

7‑Eleven completes first drone delivery

The historic delivery was conducted in celebration of the convenience store chain’s 89th birthday and was completed in line with Federal Aviation Administration (FAA) approval. Working with drone delivery service, Flirtey, 7-Eleven claims it has advanced the industry’s research toward integrating drones into the National Airspace System. 7‑Eleven’s EVP and chief merchandising officer, Jesus Delgado-Jenkins, said the two companies plan to expand its drone delivery tests going forward.

“Drone delivery is the ultimate convenience for our customers and these efforts create enormous opportunities to redefine convenience,” said Delgado-Jenkins. “This delivery marks the first time a retailer has worked with a drone delivery company to transport immediate consumables from store to home. In the future, we plan to make the entire assortment in our stores available for delivery to customers in minutes. Our customers have demanding schedules, are on-the-go 24/7 and turn to us to help navigate the challenges of their daily lives. We look forward to working with Flirtey to deliver to our customers exactly what they need, whenever and wherever they need it.”

A 7-Eleven store in Nevada successfully completed two deliveries, flying hot and cold food items to a consumer’s home in a matter on minutes. The delivery was transported in a Flirtey drone delivery container and flown autonomously using GPS to a local customer’s house. The retailer said the drone hovered in the family’s back garden and lowered each package onto the ground.

The 7-Eleven customer, called Michael, said: “My wife and I both work and have three small children ages 7, 6 and 1. The convenience of having access to instant, 24/7 drone delivery is priceless. It’s amazing that a flying robot just delivered us food and drinks in a matter of minutes.”

Flirtey CEO Matt Sweeny, said: “We’re absolutely thrilled to have 7‑Eleven, the largest convenience chain in the world, embracing new technologies and working with us at Flirtey to make drone delivery a reality for customers all over the world. This is just the first step in our collaboration with 7‑Eleven. Flirtey’s historic drone deliveries to date have been stepping stones to store-to-home drone delivery, and today is a giant leap toward a not-too-distant future where we are delivering you convenience on demand.”

Chris Walach, director of operations for Nevada Institute for Autonomous Systems (NIAS), added: “This delivery required special flight planning, risk analysis, and detailed flight procedures ensuring residential safety and privacy were equally integrated.”

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(Author : Dan Berthiaume)
Walmart Canada is joining forces with a C-store giant to make online shopping as convenient as possible. In a pilot project, Walmart’s Canadian subsidiary is partnering with 7-Eleven Canada to expand Walmart Canada’s Grab & Go locker network to six 7-Eleven stores in the greater Toronto area.

Wal-Mart Canada in locker pilot with 7-Eleven

The service offers customers using a free shipping option where they can pick up their order, 24 hours a day, seven days a week, at no cost. This partnership expands on Walmart Canada’s current Grab & Go Locker service, which offers free shipping to 45 Grab & Go lockers in the GTA.
“Partnering with 7-Eleven to expand our Grab& Go Locker service was a natural fit. Our goal is simple – we want to provide our customers with an online shopping experience that is easy and convenient,” said Simon Rodrigue, senior VP ecommerce, Walmart Canada. “What better partner to help us achieve this than the world’s largest convenience retailer. We know our customers already use 7-Eleven stores in their daily routine. Now they can fuel up their car at their local 7-Eleven and pick up their order in one easy stop, any day, any time, without paying shipping fees.”

Walmart Canada’s Grab & Go Locker service allows customers to order goods online and ship for free to a Grab & Go locker. Once the item is placed in the locker the customer is sent an email with a six-digit PIN code. Customers then have seven days to retrieve their items from the locker. Walmart’s Grab & Go Lockers are currently offered in select greater Toronto Walmart stores, Walmart Canada home office, and Kapuskasing, Ontario.

“The Walmart Grab & Go Locker service is a natural extension of our quality convenience offering,” said Raj Kapoor, VP and general manager, 7-Eleven Canada. “We know that our customers look to us to give them a one-stop shopping experience, so we’re pleased to be able to offer them this additional service. We’ll continue to listen to our customers and will evaluate the success of this pilot on an ongoing basis.”

Walmart Canada and 7-Eleven Canada Inc. have agreed to a six-month pilot of the project to evaluate customer response and usage. While there are no public plans to expand this program in the U.S., there are more than 8,000 U.S. 7-Eleven stores across the country. In addition, Amazon has been experimenting with e-commerce pickup lockers. As Walmart’s direct competition with this summer’s Amazon Prime Day shows, Target may no longer be its number one rival.

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(Auteur : Agence France-Presse)
La marque nippone d’habillement Uniqlo prépare un vaste partenariat pour la conception, la fabrication et la vente de vêtements avec la première chaîne japonaise de supérettes, Seven Eleven, a affirmé ce vendredi 31 juillet en une le quotidien économique Nikkei.

Uniqlo prépare un partenariat avec les supérettes japonaises Seven Eleven

Même si les détails de la collaboration ne sont pas encore fixés, l’idée serait de créer une société conjointe qui proposerait une nouvelle marque de vêtements vendus en ligne et livrables via les quelque 18.000 supérettes Seven Eleven dans l’archipel. Les articles Uniqlo achetés sur Internet pourraient aussi être récupérés par le client dans ces mêmes supérettes appelées « konbini » (diminutif japonisé de convenience store) ouvertes 24 heures sur 24.

Ces petites enseignes très commodes – où l’on trouve non seulement des en-cas divers, boissons et plats préparés ainsi que des produits de première nécessité – deviendraient aussi des comptoirs Uniqlo pour l’échange de produits par exemple. Uniqlo n’a que 850 magasins au Japon et la vente en ligne est en train de se développer, mais les retours de marchandise ne convenant pas risquent de se multiplier. Le partenariat pourrait être étendu par la suite à l’étranger, dans les lieux où les deux groupes sont présents, comme les Etats-Unis ou la Chine.
Seven Eleven compte pas moins de 38.000 points de présence dans quelque 15 pays. Uniqlo ouvre pour sa part régulièrement de nouveaux magasins à l’étranger mais en a pour le moment moins de 800. D’humeur chagrine à cause de statistiques de consommation très décevantes, les investisseurs de la Bourse de Tokyo ont réagi en ordre dispersé à cette information.

A la Bourse de Tokyo, le titre Fast Retailing (maison-mère d’Uniqlo et poids lourd de la cote) abandonnait 1,24 % à 61.160 yens à mi-séance, tandis que l’action du groupe Seven & I Holdings, qui coiffe Seven Eleven, augmentait de 1,16 % à 5.725 points.

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(Author : Chantal Tode)
Convenience store chain 7-Eleven continues to build its prowess at leveraging mobile to simplify everyday purchases through a new partnership with the Pi mobile wallet application in Taiwan.

7-Eleven extends mobile utility to payments for everyday purchases

According to the Taipei Times, the 7-Eleven franchise in Taiwan has partnered with Pi Mobile Technology Inc. and CTBC Bank to enable holders of a CTBC credit card to make purchases from their phone. The news is latest example of how PChome, which is largest online shopping services provider in Taiwan, is boosting at mobile strategy that also include a new instant messaging platform.

“While a bar code, unlike NFC, is a universal delivery vehicle on all smartphones, combining it with a 4-digit pin before each purchase will add unnecessary friction to daily adoption,” said Drew Sievers, founding partner at fintech investor Operative Capital.

“With NFC versions of the iOS and Android platforms grabbing adoption across Asia, it’s only a matter of time before the more kludgy bar code-based solutions are replaced by slicker, frictionless NFC offerings,” he said.

Everyday purchases
While mobile payments have been slow to catch on with consumers, one area where the adoption has been strongest is for small, everyday purchases like those made at convenience store chains such as 7-Eleven. Recognizing this potential, 7-Eleven has been a leader in the United States and in international markets at testing out number of strategies for leveraging mobile to build loyalty, drive consumers into its locations and to streamline payments. The Pi mobile wallet app reportedly can be used in more than 5,000 convenience stores in Taiwan. PChome, Pi Mobile’s parent and a leading online shopping portal, collaborated with CTBC Bank and Uni-President Enterprises Co., which operates the 7-Eleven franchise in Taiwan, on the app. Customers must first have the CTBC Bank credit card to make payments through the app via a bar code that appears on the user’s smartphone screen. Users are required to key in a four-digit code before making a purchase. Purchases of less than $31.95 are permitted through the app.

Mobile payments adoption
Cash payments reportedly account for 75 percent of retail transactions in Taiwan, suggesting that there is some catching up to do in terms of mobile payments adoption. The Taiwan franchise for 7-Eleven also launched its own ibon mobile payment app in 2012, which reportedly has been downloaded 900,000 times. In May, PChome launched its PChome Pay service for online payments.

The company also recently launched PChome IM, a free instant messaging app that enables users to download free stickers and marketers to upload their own stickers. “No one is buying stereos at 7-Eleven, so the transaction limit shouldn’t hinder adoption too much,” Mr. Sievers said. “It’s not uncommon for mobile financial products to limit their downside at launch in order to work out any unforeseen security holes. “As adoption rises, it’s likely that the transaction limits will too,” he said.

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(Auteur : Brielle Jaekel)
Convenience store chain 7-Eleven has partnered with mobile payment service PayNearMe to enable users of Nevada sports betting service William Hill’s application to deposit cash to the app within 7-Eleven stores, in an attempt to draw in more customers.



7-Eleven drives in-store sales through sports betting app partnership

The convenient store chain already has a huge draw for consumers interested in gambling, as many of its customers visit the store for scratch offs and lottery tickets. The partnership makes sense for all parties, as the companies have an overlapping consumer base and can drive sales for each retailer.

“Seven-Elevens’ existing relationship with PayNearMe and convenient locations across Nevada make it natural transition to extend its PayNearMe services to the William Hill Mobile Sports app,” said David Naumann, director of marketing at Boston Retail Partners. “Many consumers already visit 7-Eleven stores for lottery tickets and scratch-offs and these customers will be prime candidates to visit their stores more frequently to load their sports booking app with funds.”

William Hill is a bookkeeping service operated in Nevada. Its app allows users to place sporting bets, only while located within Nevada.

Betting on sales
PayNearMe is a service already in place at 7-Eleven stores, in which users can deposit cash payments to pay off services such as rent, airfare and any other retail transaction. Many customers operate on a cash basis rather than with credit cards and this creates a simple and secure method for them to do so. For William Hills, the partnership allows for it to seamlessly access 7-Eleven customers and in turn 7-Eleven will now have access to William Hills customers. With customers entering stores to deposit cash to the app, 7-Eleven will likely be able to further drive in-store sales with the hopes these consumers will impulse purchase products. For convenience stores such as 7-Eleven these impulse buys are important, as a substantial amount of its sales come from extra purchases from customers upon entering the store for a specific item and leaving with more. Customers that want to use cash for betting on William Hill can enter Nevada 7-Eleven locations and deposit cash through the PayNearMe service. Users select deposit cash on the mobile app, which generates a barcode, while at the checkout counter users pay with cash and scan the barcode, which automatically enters the amount into the betting app.

Mobile deposits 
The PayNearMe platform showcases how mobile commerce is continually growing and evolving. More and more customers are flocking to mobile for payments. Mobile’s effectiveness in the banking sector is becoming indisputable, as deposits of physical checks decline and more consumers to turn to their smartphones for remote deposit capture capabilities, which are projected to account for approximately 33 percent of retail bank deposits by the end of this year and 50 percent by 2016, according to a report from Celent. Also, A Javelin Strategy and Research payments analyst at Mobile Commerce Daily’s Mobile Research Summit: Data & Insights 2015 said mobile and digital are upending perceptions of trust in financial institutions, with online services such as PayPal ranked tops in safeguarding privacy and traditional banks falling down the list.

“Advertising and promotions of 7-Eleven’s Mobile Sports app cash deposit services will provide additional brand awareness and traffic to its stores,” Mr. Naumann said. “The additional traffic to 7-Eleven stores to deposit cash in their William Hill Mobile Sports app will likely spur additional impulse purchases while they are in the store.”

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