Robot-serving restaurant
opens in South Korea

Retail Innovations

Retail Innovations

30 July

Robot-serving restaurant opens in South Korea

Woowa Brothers Corp., a South Korea’s startup operating the nation’s most popular food delivery app Baedal Minjok, opened a robot-serving restaurant named Merry-Go Kitchen in Seoul.

(Author : Retail in Asia)

The food tech startup has opened the restaurant located in Songpa District in southern Seoul that incorporates the company’s long-established, future technologies including a self-navigating robot and smart ordering technology.

Customers can order food via Baemin Smart Order system at Baedal Minjok app that provides various photos and videos about the menus by scanning a QR code on each table.

When the food is ready by human chefs, a self-navigating robot delivers food and drink orders to customers by moving on fixed rails. The robot is able to avoid any obstacles that get in the way and bring foods to up to four tables at once. All a staff has to do is just enter the table number on the robot.

The new service offered in the restaurant is called ‘untact’ service, one of the fast-emerging customer trends in Korea. ‘Untact’ is a combination of the prefix ‘un’ meaning ‘no’ with the word ‘contact’, meaning providing services without any face-to-face contact between the seller and buyer.

Woowa Brothers said Merry-Go Kitchen is the restaurant of the future, and expects the technologies and self-serving robots will be widely introduced to ordinary restaurants in the near future. The company made it clear that it opened the restaurant just as a beta service to test the technologies and would not launch separate restaurant business.



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